If the page froze, refresh and see if your answers are still there. If not, you may need to start again. If you can’t get through, just use the form below and we’ll finish the booking for you.
Check your junk or spam folder. If nothing shows up, use the form below and we’ll confirm your
appointment right away.
No problem. Fill out the form below with the correct time you’d like, and we’ll adjust it for you.
That usually means a question was left blank. Double-check each step. If it still won’t move
forward, send us a note in the form below and we’ll take care of it.
Yes. Fill out the form below and we’ll move your appointment to a new time.
If you cancel at least 24 hours before, there’s no charge. For later changes, use the form below and we’ll explain your options.
If you’re just a few minutes late, yes. If it’s longer, we may need to shorten or reschedule. Let us know through the form below.
It’s in your confirmation email. If you can’t find it, fill out the form below and we’ll resend it.
Yes. If you’re early, that message will stay up until we join you.
Click “Allow.” Otherwise we won’t be able to see or hear you.
Yes. When asked, choose “Join from Browser.”
Try turning your camera off and back on, or refresh the page. If it doesn’t fix it, rejoin using your
link.
Yes. Tell your Shoe Doctor during the call and we’ll give you a number to use.
Close any other apps that might be using it, then rejoin the session.
Click the same link in your email — it will bring you right back in.
Yes. Fill out the form below and we’ll reschedule the rest of your session.
Reply to your follow-up email or use the form below. Your Shoe Doctor will add it to your plan.
Check your spam or junk folder. If it’s not there within 24 hours, fill out the form below and we’ll resend it.
Start walking strong again. It only takes one conversation.
© 2025 shoedoctor.org, All Rights Reserved
